Privacy Policy

Bug City Pest Management ("we," "our," or "us") collects information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, mailing address, and property address
• Service Information: Details about pest control services requested, service history, and property information
• Payment Information: Billing address and payment method (processed securely through third-party payment processors)
• Communication Records: Records of correspondence, including emails, phone calls, and chat conversations
• Website Usage Data: IP address, browser type, device information, pages visited, and time spent on our website

We use the information we collect to:

• Provide, maintain, and improve our pest control services
• Process and schedule service appointments
• Send you service-related communications, including confirmations, updates, and reminders
• Respond to your inquiries, comments, and requests
• Send you marketing communications (with your consent) about our services, promotions, and special offers
• Analyze website usage and improve user experience
• Comply with legal obligations and protect our rights
• Prevent fraud and ensure security

We use cookies and similar tracking technologies to collect and store information about your preferences and activity on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and user experience
• Provide personalized content and advertisements

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With third-party service providers who perform services on our behalf (e.g., payment processing, email services, analytics)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law, court order, or government regulation
• Protection of Rights: To protect our rights, property, or safety, or that of our customers or others
• With Your Consent: When you have given us explicit permission to share your information

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

As a Florida resident, you have certain rights regarding your personal information under Florida state law:

• Right to Access: Request access to the personal information we hold about you
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal information (subject to certain exceptions)
• Right to Opt-Out: Opt-out of the sale of personal information (we do not sell personal information)
• Right to Non-Discrimination: Exercise your privacy rights without discrimination

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately, and we will take steps to delete such information.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.